GameBoks offers a 30-day money back guarantee. Please note that you have to cover the delivery costs upon return of the item. Sadly, the delivery costs are not refundable. If you wish to return your GameBoks, please make sure to send it back in its original condition and include all of the items shipped to you (GameBoks, Power Cable, HDMI cable, AUX-Cable). While GameBoks does not have a restocking fee, you may experience a deduction on your refund for the following reasons:
Damages, scratches and dents
If we discover any signs of scratches, marks, or visual damage upon the return of your item, we will deduct up to 25% of the product price. In some cases, a refund will not be granted if the GameBoks has been modified internally (Monitor, Speakers, PCB board) or externally (stickers, paint, etc.) or if the item is considerably damaged.
If any items are missing, you are responsible for the full retail cost of the item. If you received any free accessories as a part of a promotional campaign, you are required to send all of them back in order to receive the full refund.
All purchases of personalized GameBoks cannot be refunded after the shipping has been done.
How do I request a refund?
In order for us to proceed with the refund as soon as possible, please send an email containing your order number to firstname.lastname@example.org where our Customer Support will guide you through the process.
How do I cancel my order?
You can submit a request to cancel your order within 24 hours. Please note that your request may not be approved if your order has already been shipped. To cancel your order, please contact our Customer Support at email@example.com. If your order cannot be cancelled, you will get an email notification when the order has been shipped.
When will my credit appear on my credit card?
Your refund credit will appear on your card approximately 7-10 business days after the cancellation.